Refund policy
Returns and damaged volumes
Due to the nature of our subscription box service, we do not accept returns. However, if you notice a damaged volume when your box arrives, whether from our handling or the carrier's, please contact us immediately at support@honsama.com.
What can be considered as damaged:
- Ripped pages
- Ripped cover
- Ink stains or cover stains
- Damage or printing errors that make pages unreadable
We refund volume by volume: we refund the full MSRP of whichever volume is damaged.
Refunds
If our support team approves your inquiry, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Prepaid subscriptions
Payments for a six-box prepaid term are not refunded.
Turning off renewal stops the next term only. You will still receive every box in the term you have already paid for, through to the end of that six-month period.
Damaged volumes are covered exactly as above, whether your subscription is monthly or prepaid.